A leading health insurer faced a complex challenge: future-proofing digitalization processes, accelerating software development, and optimizing management. To realize this ambition, the organization chose to deploy a team of experienced ICT specialists from CIMSOLUTIONS.
In close collaboration, work was done on improving and modernizing the IT landscape. The focus was on optimizing communication platforms, modernizing document management, and further developing business-critical applications. CIMSOLUTIONS provided targeted expertise in multiple areas:
- Business analysis and process optimization regarding document management and compliance;
- Development of modern .NET applications within a DevOps environment;
- Support with migrations, digitalization, and modernization of legacy systems;
- Unified Communications Engineers for the management, optimization, and support of Microsoft Teams Phone, AudioCodes SBC, and telephony platforms;
- 2nd and 3rd line support within complex UC and connectivity environments;
- Technical workshops, stakeholder management, and Agile/SCRUM collaboration.
Results
Thanks to the efforts of the CIMSOLUTIONS consultants, the organization realized concrete improvements in the stability, manageability and efficiency of its IT landscape. Communication platforms function reliably, document management meets applicable compliance requirements, and business-critical applications have been modernized and are ready for further growth and innovation.