IT Management

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Business Information, Application & IT Service Management (EN)

Business Information, Application & IT Service Management

Properly executed Business Information Management, Application Management and IT Service Management, is essential for the operations of any organisation. It leads to a better grip on the application and the costs during the entire Application Lifecycle.

In the Netherlands, the division of management of information through the management domains "functional management", "application management" and "technical management" is widely used. This three-way division ensures a logical division of tasks, responsibilities and authorities and contributes to the stability and continuity of the organisation. During the entire life cycle, it is important that the activities within the different domains connect well and that the teams involved work well together.

DevOps

The need for companies to work Agile and thereby be able to respond more quickly to the changing market also requires closer cooperation between application management and application development. This has led to DevOps. The CIMSOLUTIONS specialists are involved in the introduction of DevOps teams at various customers. An important condition for successful DevOps is to automate work as much as possible, such as automated setting up of environments on servers, automated testing of systems, Continuous Integration and the automated deployment of the software across the environments.

Well trained and certified 

CIMSOLUTIONS has specialists at all levels within the functional, application and technical management domains available for assignments with and for clients. All our functional, application and technical managers have extensive experience, are well-trained and certified for the BiSL, ASL and ITIL functional, application and technical management process models, but also in the field of Cloud and Security. Our middleware specialists are Oracle and Microsoft certified and have experience with middleware tooling, such as Oracle Weblogic, MS BizTalk Server, MS System Center, IBM Websphere MQ, Splunk and BMC. In addition, our technical managers are certified for Windows environments (MCSE) or for Linux environments. The application managers of CIMSOLUTIONS are also UML, Java or .NET and TMap NEXT certified. The functional managers of CIMSOLUTIONS are also UML, IREB and TMap NEXT certified.

To ensure that the service level of the functional, application and technical management organization meets the wishes of the business, CIMSOLUTIONS has certified Service Managers. The Service Managers have extensive experience in drafting a Service Level Agreement (SLA), reporting on services and bringing them to a higher level through a Service Improvement Plan (SIP).

CIMSOLUTIONS also has process managers, who have extensive experience in setting up the functional, application and technical management processes or analyzing and (where necessary) improving existing processes. They can also implement and secure the (changed) processes within the organization. With optimally designed processes, the maximum return can be achieved from the functional, application and technical management organization with minimal effort and costs.

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